Company Overview

At FURE Drivers Association, we're revolutionizing the future of rideshare by turning every trip into a powerful advertising opportunity. FURE is the first ad-supported rideshare platform that offers free or subsidized rides to passengers in exchange for engaging with targeted, AI-powered video ads. Our platform is built to benefit everyone—riders enjoy affordable transportation, advertisers gain deep consumer insights and hyperlocal targeting capabilities, and drivers earn more through a fair, transparent system.

We're not just a transportation company—we’re building an adtech ecosystem that merges mobility, data, and media into one seamless experience. Backed by cutting-edge AI tools and a mission to disrupt the status quo, FURE is rapidly expanding across key U.S. cities and attracting top-tier talent passionate about innovation, technology, and real-world impact.

If you're looking to join a fast-growing startup that’s redefining both advertising and mobility, FURE is where your next journey begins.

Role Overview

We are looking for experienced and strategic Regional Lieutenants to lead our driver support operations at the state level within our operating regions at FURE Drivers Association. In this pivotal role, you will be responsible for ensuring outstanding support experiences for our drivers while driving process improvements and fostering a culture of excellence within the team.

Responsibilities

• Develop and implement driver support strategies that enhance their  satisfaction and improve overall service quality
• Lead, mentor, and develop a high-performing team of support representatives, driving engagement and productivity
• Analyze driver feedback and support metrics to identify trends and implement actionable improvements
• Collaborate with cross-functional teams to ensure alignment on customer experience initiatives and product enhancements
• Establish and monitor KPIs to measure the effectiveness of support operations and identify areas for optimization
• Manage complex customer inquiries and escalations, ensuring timely resolution and follow-up
• Promote a customer-centric culture that empowers team members to take ownership of customer issues

Required and Preferred Qualifications

Required:

• 5+ years of experience in customer support or customer service roles in rideshare industry or similar, with at least 5 years in a management position
• Proven track record of managing high-volume customer support teams and driving operational excellence
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders

Preferred:

• Experience in SaaS or technology-driven industries
• Familiarity with customer support software and tools, such as Zendesk or Salesforce Service Cloud
• Demonstrated experience in process improvement methodologies, such as Lean or Six Sigma

Technical Skills and Relevant Technologies

• Proficient in customer relationship management (CRM) systems and support ticketing systems
• Ability to leverage data analytics tools to derive insights and drive operational improvements
• Knowledge of multi-channel support strategies, including phone, email, and chat

Soft Skills and Cultural Fit

• Strong leadership skills with a focus on team development and mentoring
• Ability to thrive in a fast-paced, dynamic work environment
• Exceptional problem-solving skills and a customer-first mindset
• Strong organizational skills with attention to detail
• Ability to foster a positive and inclusive team culture

Benefits and Perks

Salary range: $75k to $95k

Additional benefits may include:

• Flexible working hours and a hybrid work model
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Professional development and continuous learning opportunities
• Generous vacation policy

Equal Opportunity Statement

FURE is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Location

A successful candidate will be expected to work from the office at least 4 days a week, with the flexibility to work remotely on other days.

Note: We encourage applicants from all backgrounds and experiences to apply, even if you do not meet every requirement listed - we'll train you.