Company Overview

At FURE Drivers Association, we're revolutionizing the future of rideshare by turning every trip into a powerful advertising opportunity. FURE is the first ad-supported rideshare platform that offers free or subsidized rides to passengers in exchange for engaging with targeted, AI-powered video ads. Our platform is built to benefit everyone—riders enjoy affordable transportation, advertisers gain deep consumer insights and hyperlocal targeting capabilities, and drivers earn more through a fair, transparent system.

We're not just a transportation company—we’re building an adtech ecosystem that merges mobility, data, and media into one seamless experience. Backed by cutting-edge AI tools and a mission to disrupt the status quo, FURE is rapidly expanding across key U.S. cities and attracting top-tier talent passionate about innovation, technology, and real-world impact.

If you're looking to join a fast-growing startup that’s redefining both advertising and mobility, FURE is where your next journey begins.

Role Overview

We are looking for a motivated and detail-oriented Customer Support Analyst to join our team at FURE Driver Association. In this role, you will be the frontline champion for our drivers, providing exceptional support and ensuring their needs are met with efficiency and empathy. Your analytical skills will be crucial in identifying trends, improving processes, and enhancing driver satisfaction.

Responsibilities

• Serve as the primary point of contact for drivers, addressing inquiries and resolving issues with a focus on providing a top-tier customer experience.
• Analyze driver support issues and data to identify patterns and trends, providing actionable insights to improve service delivery.
• Collaborate with cross-functional teams, including product and engineering, to relay driver feedback and influence product improvements.
• Develop and maintain comprehensive documentation for support processes, FAQs, and knowledge base articles to empower both customers and team members.
• Monitor and manage driver interactions using CRM tools to ensure timely and accurate resolution of issues.
• Participate in training sessions for new team members and contribute to building a culture of knowledge sharing within the team.

Required Qualifications

• 3+ years of experience in a customer support or customer-facing role, demonstrating a commitment to high-quality service.
• Strong analytical skills with the ability to interpret data and translate findings into meaningful insights.
• Proficiency in using CRM software and support tools, with a knack for learning new technologies quickly.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.

Preferred Qualifications

• Experience in a fast-paced environment, preferably in the technology or SaaS industry.
• Familiarity with support ticketing systems and knowledge management tools.
• Ability to work collaboratively in a team setting while managing individual responsibilities.
• Experience with data analysis tools (e.g., Excel, Tableau) is a plus.

Soft Skills and Cultural Fit

• Empathetic and customer-focused mindset, with a genuine desire to help others.
• Strong organizational skills and attention to detail, ensuring nothing falls through the cracks.
• Ability to handle challenging situations with professionalism and composure.
• Enthusiastic team player who contributes positively to team dynamics.

Benefits and Perks

Salary range: $75k to $95k

Additional benefits may include:

• Flexible working hours and a hybrid work model
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Professional development and continuous learning opportunities
• Generous vacation policy

Equal Opportunity Statement

FURE is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Location

A successful candidate will be expected to work from the office at least 3 days a week, with the flexibility to work remotely on other days.

Note: We encourage applicants from all backgrounds and experiences to apply, even if you do not meet every requirement listed - we'll train you.