Company Overview

At FURE Drivers Association, we're revolutionizing the future of rideshare by turning every trip into a powerful advertising opportunity. FURE is the first ad-supported rideshare platform that offers free or subsidized rides to passengers in exchange for engaging with targeted, AI-powered video ads. Our platform is built to benefit everyone—riders enjoy affordable transportation, advertisers gain deep consumer insights and hyperlocal targeting capabilities, and drivers earn more through a fair, transparent system.

We're not just a transportation company—we’re building an adtech ecosystem that merges mobility, data, and media into one seamless experience. Backed by cutting-edge AI tools and a mission to disrupt the status quo, FURE is rapidly expanding across key U.S. cities and attracting top-tier talent passionate about innovation, technology, and real-world impact.

If you're looking to join a fast-growing startup that’s redefining both advertising and mobility, FURE is where your next journey begins.

Role Overview

We are looking for a dedicated Driver & Customer Advocate to join our dynamic team at FURE Driver Association. In this pivotal role, you will serve as the voice of our drivers & customers, ensuring their needs are met while maintaining an exceptional standard of service for both parties. You will be instrumental in driving both driver & customer satisfaction and loyalty by effectively addressing inquiries, resolving issues, and providing product guidance.

Responsibilities

• Act as the primary point of contact for driver & customer inquiries, ensuring timely and accurate responses to questions and concerns
• Proactively engage with drivers & customers to understand their needs and provide tailored solutions
• Collaborate with cross-functional teams, including product and engineering, to communicate customer feedback and advocate for necessary improvements
• Resolve complex customer issues by applying critical thinking skills and using data-driven insights
• Maintain comprehensive knowledge of our products and services to provide the highest level of support
• Develop and maintain strong relationships with customers to foster loyalty and retention
• Track and analyze customer interactions to identify trends and areas for improvement

Required and Preferred Qualifications

Required:

• 2+ years of experience in customer support or a related field
• Proven ability to handle customer inquiries with professionalism and empathy
• Strong problem-solving skills and the ability to think critically under pressure
• Excellent verbal and written communication skills

Preferred:

• Experience in a fast-paced, technology-driven environment
• Familiarity with CRM software and customer support tools
• Ability to work collaboratively in a team setting and independently manage tasks

Technical Skills and Relevant Technologies

• Proficient in using customer service platforms (e.g., Zendesk, Salesforce)
• Basic understanding of data analysis tools and customer feedback systems
• Experience with knowledge management systems for documentation

Soft Skills and Cultural Fit

• Strong interpersonal skills with a focus on building rapport with customers
• Adaptability and resilience in the face of challenges
• A proactive approach to identifying and resolving issues before they escalate
• A passion for customer service and a commitment to delivering exceptional experiences

Benefits and Perks

Salary range: $75k to $95k

Additional benefits may include:

• Flexible working hours and a hybrid work model
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Professional development and continuous learning opportunities
• Generous vacation policy

Equal Opportunity Statement

FURE is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Location

A successful candidate will be expected to work from the office at least 3 days a week, with the flexibility to work remotely on other days.

Note: We encourage applicants from all backgrounds and experiences to apply, even if you do not meet every requirement listed - we'll train you.