Company Overview

At FURE Technologies, we're revolutionizing the future of rideshare by turning every trip into a powerful advertising opportunity. FURE is the first ad-supported rideshare platform that offers free or subsidized rides to passengers in exchange for engaging with targeted, AI-powered video ads. Our platform is built to benefit everyone—riders enjoy affordable transportation, advertisers gain deep consumer insights and hyperlocal targeting capabilities, and drivers earn more through a fair, transparent system.

We're not just a transportation company—we’re building an adtech ecosystem that merges mobility, data, and media into one seamless experience. Backed by cutting-edge AI tools and a mission to disrupt the status quo, FURE is rapidly expanding across key U.S. cities and attracting top-tier talent passionate about innovation, technology, and real-world impact.

If you're looking to join a fast-growing startup that’s redefining both advertising and mobility, FURE is where your next journey begins.

Role Overview

We are looking for a passionate and strategic Driver & Customer Advocacy Manager to join our dynamic team at FURE Drivers Association. In this role, you will be instrumental in enhancing customer relationships and driving advocacy initiatives that showcase our commitment to delivering exceptional experiences and outcomes for our customers.

Responsibilities

• Develop and implement a comprehensive driver & customer advocacy strategy that aligns with business goals and enhances customer loyalty.
• Build strong relationships with key customers & drivers, and identify opportunities for advocacy, including testimonials, case studies, and reference programs.
• Collaborate with cross-functional teams to champion customer needs and ensure their voices are heard in product development and service enhancements.
• Utilize customer feedback and data analytics to continuously improve the advocacy program and drive customer satisfaction metrics.
• Organize and lead customer advocacy events, webinars, and forums that foster community engagement and showcase success stories.
• Act as the primary point of contact for customer advocates, providing them with the resources and support they need to represent FURE effectively.

Required and Preferred Qualifications

Required:

• 5+ years of experience in customer advocacy, customer success, or related fields.
• Proven track record in building strong customer relationships and driving advocacy initiatives.
• Strong understanding of customer journey mapping and experience in utilizing customer feedback to inform business decisions.
• Exceptional written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse audiences.

Preferred:

• Experience in a technology-driven or SaaS environment.
• Familiarity with CRM tools and customer engagement platforms.
• Background in marketing or public relations is a plus.

Technical Skills and Relevant Technologies

• Proficient in CRM software (e.g., Salesforce, HubSpot, etc) and data analytics tools to track customer engagement metrics.
• Experience with digital marketing tools and content management systems.
• Understanding of social media platforms and their role in customer advocacy.

Soft Skills and Cultural Fit

• Strong interpersonal skills and the ability to connect with customers at all levels.
• Self-motivated and proactive, with a passion for driving customer-centric initiatives.
• Ability to work collaboratively in a team-oriented environment, while also being comfortable with independent work.
• Creative thinker who can propose innovative solutions to enhance customer experiences.

Benefits and Perks

Salary range: $75k to $95k

Additional benefits may include:

• Flexible working hours and a hybrid work model
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Professional development and continuous learning opportunities
• Generous vacation policy

Equal Opportunity Statement

FURE is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Location

A successful candidate will be expected to work from the office at least 3 days a week, with the flexibility to work remotely on other days.

Note: We encourage applicants from all backgrounds and experiences to apply, even if you do not meet every requirement listed - we'll train you.